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"User Experience is key for systems to scale
and should be addressed holistically across
technicians, administrators and end users."
Anoop Mohan, Director,
Product - IoT Edge, Cisco
Anoop Mohan is a business-driven
technologist and an executive with a rich
history in evolving the IoT discipline. Anoop
has held various product and technology
leadership roles such as Senior Vice
President of IoT platforms in Samsung
SmartThings, Vice President of Xfinity
Home in Comcast and Director of IoT Edge
in Cisco. Anoop is known in the industry as
a thought leader, has authored a number of
thought provoking articles/blogs and has
been on many panels stimulating engaging
discussions in various conferences.
User experience is a key factor in the success of smart building products. But what
exactly is user experience, and who are the users?
People typically think of user experience as software-driven functionality that makes
it easier for users to set up and control their devices. This definition is accurate for
smart home consumer products, but user experience is more complex in commercial
smart buildings. In those environments, you have technician-installed systems,
facilities management administering those systems, and potentially many employees
interacting with a device or control system. In such cases, system design can also
affect user experience and influence total cost of ownership (TCO), another important
factor in product success.
Anoop Mohan, who has held positions as Senior Vice President, Vice President and
Director of Product at Samsung, Comcast and Cisco respectively, points out other
constraints that affect smart building systems. One is the time it takes to install a
system. In the past, installing systems with sensors required stringing a lot of wire—
expensive and time-consuming, especially if you're retrofitting a home or commercial
Simplicity, User Experience and Solution Design
Can Have A Major Impact on Product Acceptance
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